FR NL EN DE IT ES
  • Sign in
  • support@islamodeco.com
  • +32 484 48 35 35

Delivery and returns

Delivery

* Free Delivery made in Relay Point (Valid only for France from a minimum purchase of 79 €)

Products purchased on the Site may be delivered by mail. The costs incurred depend on the selected article. In case you want to have your purchases delivered in another country where IslamOdeco is present, it is the rates of this country that will apply, as the rate of VAT. It is the country of delivery that determines the rates and delivery times of your purchase. Your order will be delivered to the address you indicated when placing your order. IslamOdeco makes every effort to respect the delivery deadlines mentioned on the Site. Nevertheless we can not be held responsible for the consequences due to a delay of delivery or a loss of parcels caused by a third party to the contract of transport or by your fact or due to an unforeseeable and insurmountable cause constituting a case of force major. In case of non receipt of a package within the time indicated, an investigation is conducted with the carrier and may take several days (ex: 21 days for the Post). During this period, no refund or return can be made. Upon receipt of your order, we recommend that you check the conformity of the products delivered with your order and indicate, if necessary, on the delivery note and in the form of handwritten reserves accompanied by your signature, any anomaly concerning them. Without prejudice to applicable legal warranties, we recommend that you make any reservation regarding the lack of conformity of the existing products on the date of delivery as soon as possible by email to IslamOdeco, via the website. In the event of nonconformity or damage during the transport, the User will have the possibility to ask for the replacement of the product except if it involves a cost obviously disproportionate compared to the damage found in which case a partial or complete refund according to the damage will be done. We inform you that a delay in delivery of 24 H is possible with regard to the delivery of your order. Indeed, for security reasons, all orders paid by credit card are subject to verification by IslamOdeco. Additional information may be requested or required to validate your purchase. Therefore, and in order to avoid any delay, please enter during your order: - an active email address - a fixed telephone number (workplace or home) to reach you at any time during the day. In addition, for any order over an amount set by IslamOdeco, IslamOdeco sets the right to require a piece of identification and proof of address to be sent by fax, mail or mail. We are sorry for the inconvenience, nevertheless these measures are a proof of will on our part, to protect our customers from possible frauds à la carte bank.

Go back

For any return of parcel, you must return it by Post (or other carrier). Returns must be addressed to our after-sales service. Please read the following point.

Guarantees and after-sales services

All our prints and equipment sold benefit from: - the legal guarantee of conformity - the legal guarantee of hidden defects The shipping costs of the item (s) are the responsibility of the customer. However, if the guarantee of conformity is applicable to the product (s) returned (s), all costs related to this return will be refunded to the customer. For any return of parcel, you must return it by Post (or other carrier).

Litigation and liability

This contract is subject to international trade law. IslamOdeco can not be held responsible for the non-performance of the contract concluded, on the one hand in case of force majeure, as defined by the courts on the other hand in case of fault of the customer or the unpredictable and insurmountable event of a third party to the contract. We remind you that it is prudent to proceed with the backup of the data contained in the purchased products. IslamOdeco can not be held responsible for the consequences resulting from the misuse of products sold on the Site.